Our Commitment

Since January 2018 the Luz-Saint-Sauveur Tourist Office has decided to embark on a new adventure … that of quality.

Our goal has always been to satisfy our customers, professionals and residents. But we are now engaged in a more in-depth approach to improve the quality of our services. For this, we are open to receive guests every day of the year and to focus on listening to their needs and giving personalized responses, advice and assistance. Our public service mission knows no boundaries with regards to your touristic discovery.

Our goal is to encourage you to experience new thrills, make information readily available, deliver pertinent information tailored to your requirements, contact our partners on your behalf and inform you as to what is going on in our area …services that add value to your stay experience.
In administrative jargon, what is quality?

COMMITMENTS

  • Towards the local community
  • Internally towards the Tourist Office
  • Towards our touristic institutional networks
  • Towards our socio-professionals
  • Towards our visitors

OBJECTIVES

  • Guarantee a quality service for customers
  • Gain credibility and visibility
  • Make structural improvements so we can deliver the best possible tourist offering
  • Gather statistics to improve the destination
  • Identify and meet the needs and expectations of our customers
  • Meet regulatory obligations by becoming accredited

The Luz-Saint-Sauveur local tourist office makes the following service promise:

  • To be easy to get to
  • To be up to date 
  • To open every Sunday
  • To be online all year round to answer your questions

As a category II tourist office belonging to the
Departmental Federation network of Tourist Offices, we are also committed to:

  • Making available to you an easily accessible reception area and information point.
  • Greater ease of access.
  • Offering seating.
  • Supplying free information about the local tourist offerings.
  • Offering you free Wi-Fi access.
  • Posting and communicating opening times in at least two foreign languages.
  • Opening at least 240 days a year including Saturday and Sunday in the tourist season or during events.
  • Replying to you all year round.
  • Ensuring that there is a permanent presence of staff who speak at least two foreign languages.
  • Ensuring the supply of tourist maps, maps and tourist guides in paper format.
  • Giving you access to a trilingual website.
  • Making the following tourist information also available in hard copy and translated into at least two foreign languages for:
    – classified tourist accommodation must contain least the name of the establishment, postal address, email address, website address, telephone number and star rating
    –- Monuments and cultural, natural or leisure tourist sites will include an indication of the cost to users, public opening dates and times, website, telephone and postal contact information.
    – aux événements et animations ;
    – aux numéros de téléphone d’urgence.
  • – Events and entertainment;
  • – Emergency telephone numbers.
  • Making available to all customers, its entire qualified offering in its respective area.
  • Processing your complaints and measuring customer satisfaction.
  • Respecting a quality approach.
  • Placing at your disposal a holiday advisor.
  • Guaranteeing that the local tourist offering is feasible and up to date.

The Management

What is the “Qualité Tourisme” label?

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